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Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We鈥檙e building a more open world. Join us.

Manager, Learning Transformation

The Learning Experience Design (LED) team is part of Expedia Group鈥檚 Agent Effectiveness organization. Our mission is to accelerate and unify how agents are enabled across the globe. We design scalable, AI-powered learning solutions that improve agent performance, speed time-to-proficiency, and enhance the traveler experience.

The Manager, Learning Transformation will play a critical role within the LED team, focusing on process design, workflow optimization, and AI readiness. You will help define how learning is delivered reliably and at scale, reduce friction between teams, and embed agile, automation-ready practices into the heart of Agent Effectiveness.

You鈥檒l be a foundational member of a new function within the Learning Experience Design team, shaping how Expedia Group enables agents in an AI-powered future. Your work will accelerate delivery cycles, standardize how work flows across L&D, and reduce redundant effort through automation. As automation reshapes service roles, this position ensures human agents are enabled for higher-order problem solving, empathy, and resolution skills, supported by AI-driven systems. This role is a chance to design for scale, drive adoption of new ways of working, and make a measurable impact on how thousands of agents learn and serve travelers worldwide.

In this role you will:

• Design, document, and enable standard workflows that streamline how training, knowledge, and communications are delivered across L&D.
• Partner with stakeholders to identify friction points, re-engineer processes, and remove silos through automation and agile practices.
• Create and maintain agile process standards, templates, and influence Jira workflows that evolve with business needs.
• Lead hands-on efforts to embed AI into knowledge and training workflows, including metadata automation, intelligent surfacing, and workflow orchestration.
• Build scalable governance frameworks for AI adoption, ensuring consistency, trust, and long-term maintainability.
• Continuously identify and implement opportunities to eliminate manual work through automation.
• Champion agile practices (e.g., backlogs, sprint cadences, retrospectives) across L&D and Programs, fostering faster delivery cycles and adaptability.
• Act as an enabler and coach for agile behaviors, ensuring practices are embedded in systems and tools.
• Serve as the connective tissue between Programs, Knowledge and Training Content, trainers, Operations, and Product & Tech, driving alignment and visibility across teams.
• Partner with platform owners (LMS, CRM, CMS, AI tools) to align processes with evolving system capabilities.
• Establish feedback loops to measure adoption and continuously improve workflows.

The total cash range for this position in Seattle is $137,500.00 to $192,500.00. Employees in this role have the potential to increase their pay up to $220,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

The total cash range for this position in Austin is $137,500.00 to $192,500.00. Employees in this role have the potential to increase their pay up to $220,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual鈥檚 knowledge, skills, and experience. Pay ranges may be modified in the future.

Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee鈥檚 passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership. .

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the .

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group's family of brands includes: Brand Expedia庐, Hotels.com庐, Expedia庐 Partner Solutions, Vrbo庐, trivago庐, Orbitz庐, Travelocity庐, Hotwire庐, Wotif庐, ebookers庐, CheapTickets庐, Expedia Group鈩� Media Solutions, Expedia Local Expert庐, CarRentals.com鈩�, and Expedia Cruises鈩�. 漏 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group鈥檚 Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you鈥檙e confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is .

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.