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The Cloud Expert is responsible for managing the pre-sales operations tasks. This role is key to ensuring SoftwareOne can maintain our overall customer experience by providing cloud publisher expertise and enabling the sales team to focus on their core selling activities.

• Responsible for supporting existing accounts with their quoting needs for specific publishers
• Consolidating customer contracts with customers to optimize their pricing and renewal dates
• Publisher specific Opportunity Management â€� contacting customers to actively consult them on renewals
• Management of open customer requests
• Drive resolution of escalations by working with customers, publishers and other internal departments
• Facilitate the credit and rebill process with operations specialists and finance

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The Associate will provide guidance to the sales team and customers on the on-boarding process along with complete knowledge solution around program in the hyperscalers (Microsoft, AWS, Google).

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Roles & Responsibilities

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• Maintains basic level knowledge of service and solution offerings specific to publishers and is a customer-facing resource for sales activities alongside SoftwareOne resources.
• Serve as the Subject Matter Expert on publisher’s Products and Licensing for internal contacts and customers
• Customer quoting
• Demonstrates effective interaction skills by providing pricing and delivery information in response to inquiries, concerns, and requests. Must have Research driven approach to find all relevant information required to complete tasks.
• Understanding the business of hyperscaler programs (Microsoft, AWS, Google) & support the Global Subsidiaries and customers with the required knowledge.
• Providing the knowledge Solution on commercial onboardings
• Supporting the sales team and customers by resolving their pre- and aftersales queries with deep understanding of the programs
• Pushes him/herself to continuously improve customer experience and achieve customer delight.

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