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At American Express, our culture is built on a 175-year history of innovation, shared and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

International Risk and Controls sits within International Card Services (ICS) which comprises of all the issuing functions across all 28 international markets excluding the US - colleagues operate across a variety of geographies and disciplines. ICS issues products to our Consumer and Commercial customers 鈥� the organization is an integral part of the global growth strategy for American Express; offering differentiated products and services is critical to our success and promises to drive significant growth and value through the delivery of innovative products, tailored to the needs of our customers.听Our organization helps our international businesses manage risk, respond to new regulation, and develop new products while creating and nurturing effective partnerships across multiple key stakeholders across the organisation.听听

The objective of the ICS Control Management Legal Entity Australia Market Team is to provide specialized and strategic operational risk advisory to the business on product and service areas to ensure an effective control environment exists that delivers on all operational risk obligations supporting the Legal Entity. The role will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.

ICS Control Management organization is looking for a Director of ICS Control Management Australia Market Legal Entity to lead a diverse team of high-performing professionals focused on ensuring control management is embedded in the day-to-day operations of our business.

The Director, ICS Control Management Australia Market Legal Entity will:

• Develop and maintain robust relationships, becoming a trusted specialized 1stLOD OR Partner to facilitate cross-functional collaboration and progress towards maturity and enhancement of the control environment and risk governance听

• Serve as the go-to subject matter experts on risks specific to the local market.
• Ensure risks, events and issues are effectively identified, assessed, prioritised, and managed across all operational risk programs to deliver on local business, regulatory and Legal Entity obligations
• Execute reporting and governance of forums/committees, controls, policies, issues management and measurements/OR metrics ensuring the appropriate awareness, oversight and management of operational risks.

• Act as the central point for the business for consultation on all operational risk programs to听enable BU to strengthen and embed relevant ORM considerations into processes
• Advise topical risk strategies and procedures to align with changes in the business environment and regulatory landscape, and frequently review
• Be a key leader for sharing insights, better practices, themes, etc. through engagement with the central program teams and other Legal Entity governance teams to support the operational risk programs and streamline processes.
• Lead a high performing team, driving career talent progression through ongoing leadership engagement as well as a proactive and energised colleague engagement program.

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Required Qualifications:

• Extensive experience in operational risk management (e.g., within Risk and/or Internal Audit function)听

• Understanding of critical operational risk management lifecycle activities

• Excellent project management, communication, and interpersonal skills, with an ability to interact and obtain buy-in from senior BU/tech counterparts

• Expertise in process governance, with a track record of establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and/or operational standards

• Demonstrated understanding of RCSA frameworks, control design principles, and control testing methodologies with hands on experience preferred.

• Strong analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively听

• Demonstrated history and ability to manage a team

Preferred Qualifications:

• Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous

• Experience within the Australian financial services industry

Experience in the following:

• Serving as the go-to subject matter expert pertaining to specific operational risk types

• Previous experience in Internal Audit engagement

• Ensuring activities are in alignment with standards set by specialist risk teams

• Complying with enterprise policies and programs pertaining to specific risk types and supporting with design/enhancement of procedures/standards by providing topic-specific insight

• Advising on decentralized risk types into broader operational risk policies and programs

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We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries听
• Bonus incentives听
• Support for financial-well-being and retirement听
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)听
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need听
• Generous paid parental leave policies (depending on your location)听
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)听
• Free and confidential counseling support through our Healthy Minds program听
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.