Job Details
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
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Global Merchant & Network Services (GMNS) brings together American Express' merchant-and network related businesses to enable a sharp focus on using the power of our network to provide unique value to all our mutual customers. The organization manages the relationships with the millions of merchants around the world that accepts American Express and runs the company’s payment network and manages bank partnerships globally.
The objective of the GMNS Control Management Governance team is to establish the Operational Risk and Controls strategy for GMNS, set up a foundational governance structure that ensures operational risks are identified, assessed, and managed in compliance with enterprise Operational Risk Management programs and reporting.
GMNS is looking for a Analyst of Governance focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.
The Analyst, GMNS Governance will:
·ÌýÌýÌýÌýÌýÌý Assists in specific areas of execution plans for operational risk management within the business unit (BU), including BU specific guidelines, project plans, etc.
·ÌýÌýÌýÌýÌýÌý Track certain issues with KRI limits and risk appetite for GMNS to ensure operational risks are managed within agreed thresholds
·ÌýÌýÌýÌýÌýÌý Support the implementation of parts of the operational risk framework to enable effective risk management and decision making in the BU
·ÌýÌýÌýÌýÌýÌý Assists in the development of portions of BU-specific procedures and additional standards (i.e., escalation protocols), related to the execution of the Operational Risk Management programs
·ÌýÌýÌýÌýÌýÌý Help facilitate the understanding and use of the risk governance framework basics across BUs through regular communication
·ÌýÌýÌýÌýÌýÌý Support the day-to-day internal and external exam management process, working with the Enterprise functions (e.g., data request compilation, action implementation, and regulatory adherence)
·ÌýÌýÌýÌýÌýÌý Assist to aggregate basic level reporting, approvals/exceptions and support "change-the-function" activities for the BU
·ÌýÌýÌýÌýÌýÌý Provide administrative support of specific training initiatives and clear career progression plans that align with Operational Risk Management
·ÌýÌýÌýÌýÌýÌý Follow processes to ensure and monitor the integration of regulatory changes & updates into the Operational Risk framework and training materials
·ÌýÌýÌýÌýÌýÌý Support sharing insights, better practices, themes, etc. across the enterprise
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Required Qualifications:
·ÌýÌýÌýÌýÌýÌý 1-2 Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities
·ÌýÌýÌýÌýÌýÌý Project management, communication, and interpersonal skills
·ÌýÌýÌýÌýÌýÌý Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards
·ÌýÌýÌýÌýÌýÌý Analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively
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Preferred Qualifications:
·ÌýÌýÌýÌýÌýÌý Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous
·ÌýÌýÌýÌýÌýÌý Experience in at least one of the following:
oÌýÌý Translating operational risk strategy and appetite into execution guidelines
oÌýÌý Tracking and identifying issues with Key Risk Indicator (KRI) limits and risk appetite to ensure operational risks are managed within agreed thresholds
oÌýÌý Provide administrative support of implementing the operational risk governance frameworks
oÌýÌý Supporting of creating, communicating and ensuring understanding and adherence to operational risk procedures and standards
oÌýÌý Assisting the operational risk exam management processes
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We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salariesÌý
- Bonus incentivesÌý
- Support for financial-well-being and retirementÌý
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)Ìý
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business needÌý
- Generous paid parental leave policies (depending on your location)Ìý
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)Ìý
- Free and confidential counseling support through our Healthy Minds programÌý
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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