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The Fin Solutions Analyst 2 is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or results, defines business issues and formulates recommendations on policies, procedures or practices. Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Develops working knowledge of industry practices and standards. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own team.

Responsibilities:

• Contributes to the design, roll-out and governance of financial solutions, including:
• Participates in formulating and setting strategic direction for the process, organization and architecture covering Finance across Citi businesses, products, functions and locations
• Supports the management and control data flows to and within Finance applications to ensure integrity and completeness of data.
• Supports Full Suite Reporting Ledger LATAM and NAM data & queries investigation and works closely with stakeholders for end-to-end resolution of Daily/Month End/Quarter End Close听issues. The officer is essential in ensuring all critical and high issues are managed and resolved within the proper timeframe.
• Assists in setting business and information architecture standards for Finance
• Plays a part in settling and operating necessary forums and frameworks to establish and govern policies and starts for global Finance processes
• Participates in assessing and incorporating changing business, regulatory and market information needs into finance processes and applications
• Manages implementation of procedures and development of analyses and report.
• Integrates established disciplinary knowledge within own specialty area with basic knowledge of related industry practices.
• Delivering of routine and defined outputs.
• Escalates problems or issues relating to transactions, processes, reports or, procedures.
• Performs other duties and functions as assigned.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 2+ years of relevant experience in Full suite investigations, ticket resolution, Full Suite user management.
• Ability to communicate with diverse teams and stakeholders in all levels within the organization
• Ability to conduct meetings, training or customer interactions in English
• Strong problem-solving skills with a proactive approach
• Ability to resolve tickets within established SLAs
• Attention to details to ensure accuracy and prioritization skills for issue resolution.
• Experience managing tickets using platforms like ServiceNow, Jira, or similar tools is a plus.
• Experience working in a fast-paced environment.
• Proficient knowledge of how the team interacts with others in accomplishing the goals of the area.
• Has working knowledge of industry practices and standards.

Education:

• Bachelor鈥檚/University degree or equivalent experience
• Fluent in English (Spoken and written)

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Job Family Group:

Finance

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Job Family:

Fin Solutions Dsgn & Implement

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Time Type:

Full time

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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