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ServiceNow Architect

SoftwareOne Onsite India
Posted 7 days ago
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Job Details

The Opportunity

Join SoftwareOne as a ServiceNow Platform Architect and play a pivotal role in shaping our ServiceNow practice. Drive innovation in service and project delivery, ensuring our solutions meet our clients' needs. Collaborate with cross-functional teams to implement strong strategies for Strategic Portfolio Management (SPM) and Customer Service Management (CSM).

Key Responsibilities **Platform Design & Architecture**
  • Lead the architecture and design of ServiceNow solutions within our central SoftwareOne Delivery Platform, ensuring alignment with business requirements and standard methodologies.
  •  Define technical standards, guidelines, and governance to align ServiceNow implementations across teams (Professional Service and Managed Service).
  • Collaborate with collaborators, customers, partners, and team members to translate business needs into ServiceNow solutions.
  • Coordinate the configuration and development of modules CSM and SPM.
  • Lead the design and integration of ServiceNow with other enterprise systems and tools (e.g., ERP or HR).

**Testing and Application Lifecycle**

  • Craft and maintain custom application scopes to ensure accurate separation of concerns and manageability.
  • Automate the deployment process using CI/CD, including automated testing frameworks such as ATF, to ensure efficient, reliable, and high-quality software delivery.
  • Conduct code reviews, performance optimization, and troubleshooting to ensure the quality and stability of solutions.
  • Review requirements and develop technical design documents.
  • Build and maintain technical documentation for ServiceNow solutions.
  • Troubleshoot and debug technical issues as they arise during the development and testing phase.

**Development & Customization**

  • Develop custom applications, integrations, and configurations to meet business needs, bringing to bear proven methods and industry standards, while ensuring robust security measures and scalable architecture.
  •  Implement system integrations to ensure seamless data flow between ServiceNow and other systems or third-party applications.
  • Build UI elements and automation to meet business needs, applying ServiceNow's development tools and scripting capabilities.
Key Relationships
  • Product and Development teams of the Services Delivery platform.
  • Solution Architects and Software Engineers.
  • ServiceNow platform team.
  • Clients and users of our Services Delivery platform.