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Position Overview

Autodesk Customer Technical Success is looking for highly motivated trusted advisors to help our Enterprise Customers optimize their product investment and achieve measurable business outcomes. If you have a proven customer-focused approach to building strong relationships with Enterprise Customers, you might be just who we need to help drive our Customer Success Plans. We are looking for a professional with 3D Modeling, Data Management (DM) and Product Lifecycle Management (PLM) experience, supporting a broad range of technologies in large-scale enterprise environments.Ìý

This person will work closely with existing and future Major Accounts across AMER. You will join the Customer Technical Success (CTS) group within Customer Success â€� a team that values professional development and rewards high performance. Customer Technical Success group is responsible for maximizing the success of and return on investment for our strategic customers. We do this by delivering professional and customized product services that help our customers achieve their business goals while maximizing the use and adoption of Autodesk solutions.Ìý

ResponsibilitiesÌý

• Innovating, developing and delivering packaged service offerings to increase customer success and new product adoptionÌý

• Develop and Deliver Expert Coaching to our enterprise customersÌý

• Establish and maintain working relationships with customers as a technical trusted advisor, activities including customer interactions, regular internal account team planning meetings and executing activities in customer success plansÌý

• Demonstrating thought leadership and product expertise to help customers achieve goals identified in Customer Success PlansÌý

• Technical assistance and recommendations for Enterprise Customers based on data analyticsÌý

• Taking a problem management approach, find opportunities for improvement initiativesÌý

Minimum QualificationsÌý

TechnicalÌý

• Bachelor’s degree or equivalent experience in Information Technology (IT), Network Architecture, or EngineeringÌý

• 5+ years of experience in related MFG/DM/PLM or IT fieldÌý

• Expert knowledge of Inventor and other Autodesk Products such as Fusion 360, Vault, and Fusion ManageÌý

• Advanced knowledge of CAD, PDM, PLM, or ERP software and related workflowsÌý

• Additional knowledge of 3D Modeling tools is valuedÌý

• Experience with cloud technologies is a plusÌý

• Able to manage several projects at a time, setting the right prioritiesÌý

• Proven ability to be flexible and learn quickly in a fast-paced environmentÌý

• Excellent verbal and written communication skills; ability to convey complex technical details coherently to a live or virtual audienceÌý

• Enthusiasm and passion for technology and innovationÌý

• Strong troubleshooting and analytical skillsÌý

Soft skillsÌý

• Demonstrated ability to build and maintain strong relationships at all levelsÌý

• Must be flexible, decisive, self-motivated and proactiveÌý

• Comfortable with ambiguity and working through change while driving resultsÌý

• Excellent team player, enjoying supporting and interacting with other members of a global, shared responsibility teamÌý

Preferred QualificationsÌý

• Fluency in English, additional languages are a plusÌý

• Knowledge of the MFG industry in AMERÌý

• Technical consulting experience and/or technical project delivery experience with large, demanding customersÌý

The Ideal CandidateÌý

• Courage: The passionate self-belief and trust necessary to be bold and brave in one’s actions to enable controlled risk-taking which allows positions to be challenged, thereby delivering strong resultsÌý

• Speed: We strive to move as fast as our environment allows, empowering people to favor small sprints and course correction towards desired outcomesÌý

• Accountability: The state of clear ownership which provides a person the power and ultimate responsibility to achieve a defined outcomeÌý

• Simplicity: Having an approach and mindset to avoid unnecessary complexity and duplication; keeping things simple to achieve quicker outcomesÌý

• Solving system-wide: Seek first to understand by asking questions that remove silos and organizational barriers, to establish a safe environment that supports cross-geo collaboration and communication to develop a shared vision enabling faster time-to-value adoptionÌý

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software � from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

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We take great pride in our culture here at Autodesk � our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

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When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

Benefits

From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting

Salary is one part of Autodesk’s competitive compensation package. For U.S.-based roles, we expect a starting base salary between $83,600 and $144,320. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, we also have a significant emphasis on annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Sales Careers

Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here:

Equal Employment Opportunity

At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

Diversity & Belonging

We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here:

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