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Description du poste

En tant que听d茅veloppeur de contenu technique senior, Media & Entertainment (M&E)听chez Autodesk, vous jouerez un r么le crucial dans l'茅quipe Content Strategy & Experience au sein de Customer Technical Success (CTS). Vous veillerez 脿 ce qu'une expertise produit de haute qualit茅 soit fournie aux clients lorsqu'ils apprennent, adoptent et utilisent la plateforme d'Autodesk gr芒ce 脿 des exp茅riences de contenu percutantes. Dans ce r么le, vous rejoindrez une 茅quipe nouvellement form茅e de cr茅ateurs de contenu qui con莽oivent des plans de contenu int茅gr茅s omnicanaux centr茅s sur le public et se concentrent sur l'am茅lioration continue du contenu pour favoriser la r茅ussite des clients. Vous orchestrerez le d茅veloppement de contenu pour les clients et les partenaires en mettant clairement l'accent sur l'exp茅rience de support num茅rique d'Autodesk M&E.

搁别蝉辫辞苍蝉补产颈濒颈迟茅蝉

• Collaborer avec les parties prenantes, trouver et utiliser les connaissances des clients et des produits pour听cr茅er des plans de contenu ax茅s sur le public听qui am茅liorent l'exp茅rience de support num茅rique des clients apr猫s l'achat des produits M&E. Cela implique un 茅tat d'esprit proactif avec la conception et la mise en 艙uvre de programmes pour g茅rer l'ensemble du cycle de vie du contenu, en alignant les besoins anticip茅s des clients avec les bons formats de contenu, au bon moment, et les syst猫mes de livraison. En outre, vous planifiez et mettez en 艙uvre l'int茅gration du contenu pour les nouveaux produits afin d'assurer des transitions transparentes et des exp茅riences utilisateur coh茅rentes

• Utiliser les connaissances fond茅es sur les donn茅es et l'expertise des produits pour am茅liorer le contenu qui augmente la consommation et la trouvabilit茅听des produits M&E par le biais des canaux num茅riques, en mettant l'accent sur les produits Flow Production Tracking, Maya et 3ds Max. Veillez 脿 ce que le contenu soit publi茅, pr茅cis, facile 脿 consommer et optimis茅 pour 锚tre diffus茅 sur tous les canaux, en particulier via les moteurs de recherche (SEO) et les grands mod猫les linguistiques (LLM)

• Contr么ler l'efficacit茅 du d茅veloppement du contenu technique听et fournir des recommandations et des id茅es exploitables听pour la ligne de produits M&E. Guider et former le personnel de CTS sur les meilleures pratiques en mati猫re de cr茅ation de contenu, en mettant l'accent sur l'efficacit茅 et la qualit茅

• Repr茅senter CTS lors d'茅v茅nements de l'industrie 脿 la fois en interne et en externe听(s茅rie Tech, stand, descriptions de produits), en 茅tablissant la confiance et l'autorit茅 parmi les pairs et les collaborateurs 脿 travers une communication claire, l'alignement et la r茅alisation de r茅sultats significatifs

• Vous vous tenez au courant des tendances du secteur M&E, des technologies 茅mergentes et des meilleures pratiques en mati猫re de strat茅gie de contenu.听Int茅grer des id茅es pertinentes dans l'茅quipe afin de promouvoir une culture de l'innovation et du partage des connaissances

Qualifications minimales

• Connaissance de l'industrie des m茅dias et du divertissement et expertise indispensable des produits Autodesk Flow Production Tracking, Maya et 3ds Max

• Plus de 5 ans d'exp茅rience dans la cr茅ation et la gestion de plans de contenu ax茅s sur le public, l'analyse des publics et la gestion de l'ensemble du cycle de vie du contenu, y compris la r茅daction et l'茅dition de contenu technique

• Comp茅tences exceptionnelles en mati猫re de communication, de gestion de projet et d'engagement des parties prenantes, permettant de transformer des plans strat茅giques en t芒ches claires, de hi茅rarchiser les activit茅s en fonction de l'urgence et de l'impact, de simplifier des projets complexes et de favoriser le progr猫s et l'am茅lioration

• Solides comp茅tences en mati猫re d'analyse et de r茅solution de probl猫mes

• Capacit茅 脿 travailler de mani猫re autonome et 脿 collaborer 脿 diff茅rents niveaux et dans diff茅rents lieux

• Bonne compr茅hension des op茅rations d'assistance 脿 la client猫le, de la gestion des connaissances et des strat茅gies de libre-service

• Familiarit茅 avec les syst猫mes de gestion de contenu (CMS), les outils de r茅daction, le r茅f茅rencement et les grands mod猫les linguistiques

• Une exp茅rience de la formation et de l'habilitation du personnel aux meilleures pratiques en mati猫re de cr茅ation de contenu est un atout

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Position Overview

As a Sr. Technical Content Developer, Media & Entertainment (M&E) at Autodesk, you will play a crucial role in the Content Strategy & Experience team within Customer Technical Success (CTS). You will ensure high-quality product expertise is delivered to customers as they learn, adopt, and use Autodesk's platform through impactful content experiences. In this role, you will join a newly formed team of content creators who design integrated omni-channel audience-centric content plans and focus on continuous content improvements to drive customer success. You will orchestrate content development for customers and partners with a clear focus on Autodesk M&E digital support experience.

Responsibilities

• Collaborate with stakeholders, find and use customers' and products' insights to create audience-focused content plans that improve customers' post-purchase digital support experience across M&E products. This implies a proactive mindset with designing and implementing programs to manage the entire content lifecycle, aligning anticipated customer needs with the right content formats, at the right time, and delivery systems. Additionally, plan and execute on content integration for new products to ensure seamless transitions and consistent user experiences

• Use data driven insights and product expertise to enhance content that increases consumption and findability of M&E products through digital channels with a priority focus on Flow Production Tracking, Maya, and 3ds Max products. Ensure content is published, accurate, easy to consume, and optimized for delivery across channels, especially through search engines (SEO) and Large Language Models (LLM)

• Monitor effectiveness of technical content development and provide actionable recommendations and insights for the M&E product line. Guide and train CTS staff on best practices for content creation focusing on efficiency and quality

• Represent CTS at industry events both internally and externally (Tech series, booth, product overviews), building trust and authority among peers and collaborators through clear communication, alignment, and delivering on significant outcomes.

• Stay updated on M&E industry trends, emerging technologies, and best practices in content strategy. Integrate relevant insights into the team to promote a culture of innovation and knowledge sharing

Minimum Qualifications

• Media & Entertainment (M&E) industry knowledge and must-have product expertise with Autodesk Flow Production Tracking, Maya, and 3ds Max

• 5+ years of experience in creating and managing audience-focused content plans, analyzing audiences, and handling the entire content lifecycle, including writing and editing technical content

• Exceptional communication, project management, and stakeholder engagement skills, turning strategic plans into clear tasks, prioritizing activities based on urgency and impact, simplifying complex projects, and driving progress and improvement

• Strong analytical and problem-solving skills

• Self-driven, proven ability to work independently and collaborate well across various levels and locations

• Good understanding of customer support operations, knowledge management, and self-service strategies

• Familiarity with content management systems (CMS), authoring tools, SEO, and Large Language Models

• Experience in training and enabling staff on best practices for content creation is a plus

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About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software 鈥� from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

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We take great pride in our culture here at Autodesk 鈥� our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

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When you鈥檙e an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

Salary is one part of Autodesk鈥檚 competitive compensation package. For U.S.-based roles, we expect a starting base salary between $86,500 and $149,270. Offers are based on the candidate鈥檚 experience and geographic location, and may exceed this range. In addition to base salaries, we also have a significant emphasis on annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Sales Careers

Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here:

Equal Employment Opportunity

At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

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We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here:

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