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Visa is looking for a Support System Analyst with 5-6 years of hands-on experience providing support for Oracle eBusiness Suite and SAP Ariba applications. As a member of the Corporate Technology Support (CTS) team, you will play a key role in delivering expert technical and functional support to global end-users, ensuring seamless operation of Visa’s critical Finance and Procurement ERP systems.

Key Responsibilities:
•ÌýÌ� ÌýDeliver advanced end-user support for Oracle eBusiness Suite (EBS) and SAP Ariba applications, including incident troubleshooting, issue resolution, and user inquiries.
•ÌýÌ� ÌýServe as a subject matter expert for Oracle EBS Financials (including Procure to Pay, Record to Report, General Ledger, Accounts Payable, Accounts Receivable and Fixed Assets) and SAP Ariba Procurement modules (Buying and Invoicing, Guided Buying, Catalog, and Invoice Management).
•ÌýÌ� ÌýLead technical investigations for application issues, perform root cause analysis, and implement corrective actions for both Oracle and SAP Ariba systems.
•ÌýÌ� ÌýExecute system configurations, maintenance, and enhancements in Oracle and SAP Ariba to meet evolving business and technical requirements.
•ÌýÌ� ÌýDevelop and maintain PL/SQL packages, hierarchical queries, cursors, procedures/functions, and triggers in Oracle EBS.
•ÌýÌ� ÌýConfigure SAP Ariba Procure-to-Pay workflows, including vendor punch-out, catalog integration, workflow approvals, and e-invoicing.
•ÌýÌ� ÌýCollaborate with business stakeholders (finance, procurement, sourcing, internal audit) and IT teams to gather requirements, translate them into solutions, and ensure ongoing support for Oracle and SAP Ariba applications.
•ÌýÌ� ÌýInterface with Oracle and SAP Ariba support to initiate and manage service requests, ensuring timely resolution of escalated issues.
•ÌýÌ� ÌýSupport system upgrades, enhancements, and new solution deployments by participating in testing, validation, and post-implementation support for Oracle and SAP Ariba applications.
•ÌýÌ� ÌýMaintain detailed documentation of support activities, technical solutions, and system changes.
•ÌýÌ� ÌýEnsure compliance with Visa’s support policies, SOX controls, and established service level agreements.Ìý

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

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Basic Qualifications
•Bachelor’s degree, OR equivalent professional experience

Preferred Qualifications
�5-6 years of direct experience supporting Oracle eBusiness Suite and SAP
Ariba applications in a technical and functional role
•In-depth knowledge and hands-on expertise with Oracle EBS Financials (GL, AP,
FA, Procurement, AR) and SAP Ariba Procurement modules (Buying and
Invoicing, Guided Buying, Catalog, Invoice Management)
•Strong proficiency in Oracle PL/SQL development, including writing and
managing packages, queries, procedures, and triggers
•Demonstrated experience configuring and supporting SAP Ariba Procure-to-Pay
solutions, including integration with ERP systems
•Proven ability to troubleshoot and resolve complex system issues, work with
external vendors, and manage service requests for Oracle and SAP Ariba
•Experience collaborating with business stakeholders to gather requirements
and deliver effective ERP support solutions
•Strong analytical, problem-solving, and communication skills
•Experience with system testing, validation, quality assurance, and user
acceptance testing in Oracle and SAP Ariba environments
•Advanced skills in Excel and Access

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.