What Autodesk Has to Offer: Autodesk makes the software and tools that help people imagine, design, and make a better world. If you've ever driven a high-performance car, admired a towering skyscraper, used a smartphone, or watched a great film, chances are you've experienced what millions of Autodesk customers are doing with their software. Autodesk offers their employees benefits like:
Job Requisition ID #
French job description to follow!/La description de poste en français se trouve plus bas!
Position Overview
As a Technical Onboarding Specialist for Customer Technical Success (CTS) that has a focus on the Architecture, Engineering, Construction & Operations (AECO) industries at Autodesk, you will serve as a deployment coordinator, demonstrating both technical and program governance capabilities. In this role, you will design, build, and maintain strategic FastTrack Onboarding services, providing technical deployment guidance and best practices to help customers adopt Autodesk AECO Solutions. By supporting the discovery and delivery of assisted onboarding sessions and establishing working relationships with customers, partners, and internal support teams, you will use Autodesk Technology to help customers overcome barriers and accelerate their business outcomes.
Responsibilities
Demonstrate subject matter expertise in Autodesk AECO solutions and provide technical guidance based on best practices to help customers adopt Autodesk technology and achieve their business outcomes
Design, build, and maintain the strategic Fast Track Onboarding service catalog to increase customer success and new product adoption
Support customer discovery and delivery of assisted onboarding sessions, helping to reduce deployment and onboarding time and increase Autodesk Solutions usage and consumption
Curate, create, and deliver digital content for end-users via 1:1 and 1: Many sessions, ensuring it adheres to CTS standards of quality and consistency and effectively solves specific customer challenges
Collaborate with multiple internal teams to drive deployment efforts and build strong relationships with customers, ensuring seamless execution and support of Fast Track Onboarding Services
Minimum Qualifications
Advanced knowledge of Architectural, Construction, and Engineering industry needs and workflows
Bachelor's degree or equivalent experience in Architectural, Civil, or Construction engineering
Expert knowledge of Autodesk Revit, Civil3D, and/or Autodesk Construction Cloud in a production environment
Additional knowledge of Autodesk Platform Solutions, Dynamo, Generative Design is a bonus
Proven ability to be flexible and learn quickly in a fast-paced environment
Able to manage several projects simultaneously, setting the right priorities
Demonstrated ability to build and maintain strong relationships with commercial customers
Excellent verbal and written communication skills in English; ability to convey complex technical details coherently to a live or virtual audience
Strong content creator for both internal and customer-facing audiences
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Description du poste
En tant qu'architecte FastTrack pour le Customer Technical Success (CTS) qui se concentre sur les industries de l'architecture, de l'ingénierie, de la construction et des opérations (AECO) chez Autodesk, vous servirez de coordinateur de déploiement, démontrant à la fois des capacités de gouvernance technique et de programme. Dans ce rôle, vous concevrez, construirez et maintiendrez des services stratégiques de FastTrack Onboarding, en fournissant des conseils de déploiement technique et des meilleures pratiques pour aider les clients à adopter les solutions Autodesk AECO. En soutenant la découverte et la prestation de séances d'intégration assistée et en établissant des relations de travail avec les clients, les partenaires et les équipes de soutien internes, vous utiliserez la technologie Autodesk pour aider les clients à surmonter les obstacles et à accélérer leurs résultats commerciaux.
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Démontrer une expertise dans les solutions Autodesk AECO et fournir des conseils techniques basés sur les meilleures pratiques afin d'aider les clients à adopter la technologie Autodesk et à atteindre leurs objectifs commerciaux
Concevoir, construire et maintenir le catalogue de services stratégiques Fast Track Onboarding afin d'augmenter la réussite des clients et l'adoption de nouveaux produits
Soutenir la découverte des clients et l'organisation de sessions d'onboarding assistées, en aidant à réduire le temps de déploiement et d'onboarding et en augmentant l'utilisation et la consommation des solutions Autodesk
Élaborer, créer et fournir du contenu numérique aux utilisateurs finaux par le biais de sessions 1:1 et 1:Many, en veillant à ce qu'il respecte les normes de qualité et de cohérence de CTS et qu'il résolve efficacement les problèmes spécifiques des clients
Vous êtes en charge de la mise en œuvre de la politique de développement de l'entreprise et de la gestion des ressources humaines, de la gestion des ressources humaines et de la gestion des ressources humaines
Qualifications minimales
Connaissance approfondie des besoins et des flux de travail des secteurs de l'architecture, de la construction et de l'ingénierie
Licence ou expérience équivalente en architecture, en génie civil ou en ingénierie de la construction
Connaissance experte d'Autodesk Revit, Civil3D, et/ou Autodesk Construction Cloud dans un environnement de production
Une connaissance supplémentaire des solutions de plateforme Autodesk, Dynamo, Generative Design est un bonus
Capacité avérée à être flexible et à apprendre rapidement dans un environnement en constante évolution
Vous êtes capable de gérer plusieurs projets simultanément et de fixer les bonnes priorités
Capacité avérée à établir et à maintenir de solides relations avec les clients commerciaux
Excellentes compétences en communication orale et écrite en anglais ; capacité à transmettre de manière cohérente des détails techniques complexes à un public réel ou virtuel
Excellente capacité à créer du contenu pour des publics internes et en contact avec les clients
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About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software � from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
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We take great pride in our culture here at Autodesk � our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.
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When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!
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Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here:
Equal Employment Opportunity
At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.
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