What Relativity Has to Offer: Relativity's software helps users organize data and quickly identify key issues during litigation, internal investigations, and compliance projects. They offer their employees great benefits like:
What Relativity Has to Offer: Job Type
Full Time
Job Details
Posting Type
Remote/Hybrid
Job Overview
The鈥疶echnical Account Management Team鈥痯roactively supports鈥痮ur customers in meeting their goals and overcoming any technical challenges encountered using the Relativity suite of products. As a member of the Technical Account Management Team, the鈥疶echnical Account Manager (TAM) works proactively with our customers to ensure strong outcomes with key customer projects, goals, and KPIs.The TAM is responsible for developing an account plan and strategy for leveraging the Relativity platform to achieve the customers' desired objectives. The TAM performs ongoing technical account oversight and manages the technical relationship with the customer. In this role you will be required to work cross-functionally and apply critical thinking skills to solve problems and guide internal stakeholders to appropriate solutions for our business and customers.
Job Description and Requirements
Role Responsibilities听
- Develop a robust understanding of projects impacting your service area and ensuring service impact is minimized听
- Help guide the resolution of critical customer incidents听
- Lead technical success plans to ensure customers have a positive and successful experience using Relativity听听
- Be accountable for the quality of Service provided; ensuring future demand from growth and projects is understood and factored into capacity planning for customers听
- In the role of an SME, work collaboratively with cross-functional teams to enhance the product and create a better customer experience across multiple verticals听
- Drive internal service review meetings covering performance, service improvements, quality, and process听
- Partner with other senior level team members in Product, and Engineering as needed to troubleshoot and resolve customer incidents听
- When interacting with our customers, take鈥痶he initiative to鈥痯rovide鈥痶he best practices鈥痮n the鈥痷se of鈥疪elativity听
- Maintain the flexibility to work other time frames as needed or requested听
- Commitment to and consistent demonstration of core company values听
- Contribute鈥痶o and follow Knowledge-Centered Support (KCS) processes and best practices听
- Exhibit subject matter expert (SME) knowledge in Relativity听
Minimum Qualifications听
- Must hold an active Relativity Certified Administrator certification
Preferred Qualifications听
- 5+ years of technical experience working with Relativity products in a customer facing role听
Proven experience with SQL and Windows platform, and/or experience troubleshooting complex technical issues across the enterprise.鈥��
Exceptional written and verbal communication skills听
Ability to work efficiently under pressure, drive projects to completion and meet deadlines.鈥�
Ability to manage multiple projects simultaneously and prioritize based on company and team objectives.鈥�
Meticulous attention to detail.鈥�
Experience working in a SaaS, IaaS and/or Hybrid environments听
Experience with and knowledge of e-discovery industry and products.鈥��
ITIL Certification听
Relativity is committed to competitive, fair, and equitable compensation practices.
This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives.
The expected salary range for this role is between following values:
$82,000 and $124,000The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position.听
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