Job Type
Full Time
Job Details
Provide first class customer service for the Stryker selling divisions & LRD’s. Support and execute the logistics in accordance with customer SLA, CDC objectives, RAQA and Trade Compliance. Ensure a smooth supply chain through order management and follow up.
Responsibilities:
- Overseeing and coordinating the order management and customer-facing activities to meet goals and quality requirements while setting and/or prioritizing tactical issues, and evaluations based on Customer demands/trends/needs.
- Provides first class customer service; first point of contact for Stryker LRD’s.
- Support and execute the logistics in accordance with customer SLA, Business rules, CDC objectives, RA/QA, and Trade Compliance. Supports a smooth supply chain through order management.
- Order management: Order entry; Order follow up; Support on warehouse processing; Reporting towards customers and other stakeholders
- Communication; Contact person for customer service departments regarding outstanding sales orders, pending shipments and any other relevant inquiries
- Escalation handling
- Application of Stryker business rules
- Preparation of relevant documentation
- Interact with Supply Chain for inventory availability
- Support tactical issues with forwarders, customer service and customers
- Reporting towards Customer Service, Purchasing, Plants, LRD’s and selling divisions
- Identify opportunities for service & process improvement; participating in initiatives / projects to improve service, productivity, processes and capabilities, and/or cost reductions
- Will manage equipment and workload/capacity to meet the Customers� needs
- Will ensure compliance with all aspects of our Quality Management System, from alert notification through customer’s satisfaction
- Supporting the Demand and Supply Execution (DSE) process as part of the IBP cycle.
Expectation:
- 3-5 years of experience in Supply Chain management, Logistics, Operations / Medical Industry
- Fluent English and Polish
- Advanced skills in MS office, SAP
- Excellent communications and interpersonal skills
- The role requires a high degree of independence and responsibility
- Solid and comprehensive communication and diplomatic skills
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