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Posted 13 days ago
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Job Details

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

Area Manager

The Area Manager is responsible for leading a team that is responsible for the account management, strategy implementation, and planning

As an Area Manager, you and your team will support delivery of revenue by developing and sustaining strong hotel and property partner relationships within the assigned area, driving implementation of internal business initiatives, and process efficiencies.

In doing so, you and your team will work with Expedia Group’s hotel and property partners to help them maximize the production potential from their participation in the Expedia marketplace by smartly utilizing the power of Expedia Group’s unique data insights, marketing, distribution and revenue management toolset.

What you'll do:

  • Lead a team including Market Managers, Associate Market Managers, Market Associates
  • Run a small number of key accounts and/or local hotel chain relationships in designated area/country(s)
  • Continuously coach and provide recommendations to direct reports; improve team productivity and effectiveness by building the skills and capabilities of the team members
  • Supply cross functional Expedia business initiatives; through initiation and planning stages to actively anticipate market impact and roll out plans
  • Provide input to senior management in developing effective and scalable solutions to improve process efficiencies
  • Develop and sustain strong partner relationships by delivering consulting services
  • Develop & drive sound recommendations based on insights from data analysis to optimize hotels in the Expedia market place and their lodging market overall
  • Represent Expedia in the local market, build Expedia’s company profile with key local influencers (e.g. tourism bureau, hotel association, etc.) and provide expertise to the local industry
  • Promote Expedia’s full suite of products offerings to partners and educate them on the full use of our products and tools
  • Lead the execution of overall market business plans to meet or exceed key targets, goals and/or strategic objectives set by LPS leadership
  • Effectively handle working relationships, team's productivity and morale
  • Continuously improve collaboration with other internal functions, within LPS and across Expedia
  • Other reasonable duties, as assigned

Who you are:

  • Bachelor’s degree in a related technical field; or equivalent related professional experience
  • 5-8 yearsâ€� experience
  • Approximately 20 - 30% of travel for market visits
  • Please note, we also utitlise highly effective video and social technologies that can allow employees to optimize their commitment to travel, communication and collaboration

Drive for Results

  • Demonstrated the ability to achieve and set goals
  • Lead cross-functional teams successfully in a fast-paced team environment
  • Strong project management skills, including multiple projects at a time, prioritize effectively, and to meet deadlines
  • Execute market place initiatives with a strong eye on improving margin opportunity, obtaining lodging rates and availability information and driving long term relationships with our supply partners, especially our key accounts
  • Ability to have an effect for internal and external decision makers
  • Strong written and oral communication skills; including fundamental pitching and articulate ideas clearly and appropriately influence others
  • Proficiency with Project Management and CRM tools (preferably Microsoft Project and Salesforce). Expertise in Microsoft Word, Excel and PowerPoint
  • Establish and adhere to priorities in a fast pace environment
  • High impact personality: intellectual agility, entrepreneurship, compassion in relationship, great teammate
  • Hungry, determined, motivated, willing to take action and results-focused
  • Organization and time management skills, rigor, attention to details
  • Proven follow-up/persistence when facing challenging situations
  • Ability to multi-task effectively and be able to change gears quickly without skipping a beat

Strategy Execution

  • Integrates change processes with organizational business plan
  • Coaches team members in behaviours for personal effectiveness, results orientation

Relationship Management

  • Authentic relationship builder; earns the confidence of others
  • Bridges and sustains productive and long term partnerships based on mutual support through a reciprocal style

Solution Alignment

  • Excellent analytical and vital thinking skills, including demonstrated general problem-solving skills and an intense curiosity to identify trends and ensuing business needs
  • Appetite for innovative technology, fast-changing business environment, facts decision-making
  • Ability to select and present insightful dataset including performance, market and competitor analysis and to implement significant action plans based on the data

Written & Spoken Communication, Listening and Influencing

  • Proficiency in French and English. Other language skills may be required depending on the location of the position
  • Presents ideas and directives clearly and persuasively; actively listens when spoken/presented to
  • Ability to effectively communicate to various levels and through a variety of communication channels
  • Ability to influence direction of decisions even when holding a position contrary to the majority

Build & Maintain Teams

  • Able to work independently as well as be a strong team worker, always seeking to improve team and organizational performance
  • Motivate, coach and mentor a diverse and geographically fragmented team, effectively managing performance and mobilizing team and resources to achieve or exceed set goals

Responsable de zone (Area Manager)
Le/la Responsable de zone est chargé(e) de diriger une équipe responsable de la gestion des comptes, de la mise en œuvre de la stratégie et de la planification.
En tant que Responsable de zone, vous et votre équipe contribuerez à la génération de revenus en développant et en entretenant des relations solides avec les partenaires hôteliers et propriétaires dans la zone attribuée, en mettant en œuvre des initiatives internes et en améliorant l’efficacité des processus.
Dans ce cadre, vous collaborerez avec les partenaires hôteliers d’Expedia Group pour les aider à optimiser leur potentiel de production sur la marketplace d’Expedia en tirant intelligemment parti de la puissance des données, des outils marketing, de distribution et de gestion des revenus d’Expedia Group.Ce que vous ferez :
  • Encadrer une Ă©quipe composĂ©e de Market Managers, Associate Market Managers et chargĂ©s de marchĂ©.
  • GĂ©rer un petit nombre de comptes clĂ©s et/ou de chaĂ®nes hĂ´telières locales dans la zone ou le(s) pays attribuĂ©(s).
  • Accompagner les collaborateurs directs via du coaching continu et des recommandations ; amĂ©liorer la productivitĂ© et l’efficacitĂ© de l’équipe en dĂ©veloppant les compĂ©tences de ses membres.
  • Contribuer aux initiatives transverses d’Expedia ; de l’étape de planification jusqu’Ă� l’évaluation de l’impact sur le marchĂ© et la mise en Ĺ“uvre.
  • Fournir des recommandations Ă  la direction pour le dĂ©veloppement de solutions efficaces et Ă©volutives visant Ă  amĂ©liorer l'efficacitĂ© des processus.
  • DĂ©velopper et entretenir des relations solides avec les partenaires en leur fournissant des services de conseil.
  • Élaborer et recommander des actions pertinentes Ă  partir de l’analyse de donnĂ©es afin d’optimiser la performance des hĂ´tels sur la marketplace d’Expedia et sur leur marchĂ© global.
  • ReprĂ©senter Expedia localement, accroĂ®tre la notoriĂ©tĂ© de l’entreprise auprès des acteurs locaux clĂ©s (ex. : office du tourisme, association hĂ´telière) et partager votre expertise avec l’écosystème local.
  • Promouvoir l’ensemble des solutions d’Expedia auprès des partenaires et les former Ă  leur utilisation.
  • Piloter l’exĂ©cution des plans d’actions commerciaux afin d’atteindre, voire dĂ©passer, les objectifs stratĂ©giques dĂ©finis par la direction LPS.
  • GĂ©rer efficacement les relations professionnelles, la productivitĂ© de l’équipe et son engagement.
  • Renforcer la collaboration avec les autres fonctions internes, au sein de LPS comme au sein du groupe Expedia.
  • RĂ©aliser toute autre tâche raisonnable selon les besoins.
Profil recherché :
  • DiplĂ´me universitaire dans un domaine pertinent ou expĂ©rience professionnelle Ă©quivalente.
  • 5 Ă  8 ans d’expĂ©rience professionnelle.
  • Environ 20 Ă  30 % de dĂ©placements pour visites sur le marchĂ©.
  • Note : nous utilisons Ă©galement des outils vidĂ©o et sociaux très performants pour optimiser les dĂ©placements, la communication et la collaboration.
Orientation résultats :
  • CapacitĂ© avĂ©rĂ©e Ă  atteindre des objectifs et Ă  en fixer.
  • Leadership dĂ©montrĂ© dans des environnements dynamiques et en gestion d’équipes transverses.
  • Excellentes compĂ©tences en gestion de projet : gestion simultanĂ©e de plusieurs projets, bonne gestion des prioritĂ©s et respect des dĂ©lais.
  • CapacitĂ© Ă  exĂ©cuter les initiatives marchĂ© tout en optimisant les marges, la disponibilitĂ© et les tarifs d’hĂ©bergement, et Ă  dĂ©velopper des relations durables avec nos partenaires, en particulier les comptes clĂ©s.
  • Influence reconnue auprès des dĂ©cideurs internes et externes.
  • Excellentes compĂ©tences en communication orale et Ă©crite, capacitĂ© Ă  formuler des recommandations claires et convaincantes.
  • MaĂ®trise des outils de gestion de projet et CRM (de prĂ©fĂ©rence Microsoft Project et Salesforce), ainsi que des outils Microsoft Word, Excel et PowerPoint.
  • CapacitĂ© Ă  prioriser dans un environnement en Ă©volution rapide.
  • PersonnalitĂ© Ă  fort impact : esprit vif, esprit entrepreneurial, bienveillance dans les relations humaines, bon esprit d’équipe.
  • Motivation, dĂ©termination, capacitĂ© Ă  agir et Ă  ĂŞtre orientĂ©(e) rĂ©sultats.
  • Organisation, rigueur, gestion du temps et souci du dĂ©tail.
  • PersĂ©vĂ©rance face aux situations complexes.
  • CapacitĂ© Ă  gĂ©rer plusieurs tâches simultanĂ©ment et Ă  s’adapter rapidement.
Exécution stratégique :
  • IntĂ©grer les processus de changement au plan d’affaires de l’organisation.
  • Accompagner les membres de l’équipe dans l’adoption de comportements favorisant l’efficacitĂ© personnelle et l’atteinte des rĂ©sultats.
Gestion des relations :
  • CrĂ©ateur/trice de relations authentiques ; inspire la confiance.
  • Établit et entretient des partenariats productifs et durables, fondĂ©s sur le soutien mutuel.
Alignement des solutions :
  • Excellentes compĂ©tences d’analyse et de pensĂ©e critique, esprit curieux et rigoureux pour identifier les tendances et les besoins mĂ©tiers.
  • IntĂ©rĂŞt marquĂ© pour la technologie innovante, les environnements changeants et la prise de dĂ©cision basĂ©e sur les faits.
  • CapacitĂ© Ă  sĂ©lectionner et prĂ©senter des donnĂ©es pertinentes (performance, marchĂ©, concurrence) et Ă  les traduire en plans d’actions impactants.
Communication écrite, orale, écoute et influence :
  • MaĂ®trise du français et de l’anglais. D’autres langues peuvent ĂŞtre requises selon la localisation du poste.
  • PrĂ©sente les idĂ©es de manière claire et convaincante ; Ă©coute activement.
  • CapacitĂ© Ă  communiquer efficacement Ă  diffĂ©rents niveaux et via divers canaux.
  • Influence les dĂ©cisions mĂŞme en cas d’avis minoritaire.
Constitution et accompagnement d’équipes :
  • CapacitĂ© Ă  travailler de manière autonome et Ă  renforcer l’efficacitĂ© collective.
  • Sait motiver, encadrer et accompagner une Ă©quipe diversifiĂ©e et gĂ©ographiquement rĂ©partie ; gestion de la performance et mobilisation des ressources pour atteindre les objectifs.

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the .

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group� Media Solutions, Expedia Local Expert®, CarRentals.com�, and Expedia Cruises�. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is .

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.
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Area Manager
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