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Gaming:

Welcome to the world of land-based gaming. At Light & Wonder, it’s all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe.

Position Summary

Duties and Responsibilities:

• Collaborate with stakeholders across the organization to gather, analyze, and define business requirements for casino systems, with a particular focus on Asia-based clients.
• Ability to plan and execute presales demos, leveraging a deep understanding of both customer needs and product capabilities.
• Excellent interpersonal and communication skills, with the ability to engage effectively across technical and non-technical stakeholders.
• A self-starter with a collaborative mindset and a passion for innovation in gaming technology.
• Expertise in improving and maintaining the quality of business requirement documents, as well as strengthening QA and UAT processes to ensure high-quality product delivery.
• Evaluate and map existing business processes to identify areas for operational enhancement and innovation.
• Translate complex requirements into clear documentation, including business requirement documents, user stories, and process flows.
• Leverage your understanding of Asian market dynamics to better plan and execute presales demos tailored to regional customer needs.
• Drive project execution through strong functional knowledge, ensuring alignment of system features with business goals and customer expectations.
• Develop and deliver product training sessions to internal teams and external clients across various regions, focusing on both new features and system updates.
• Stay ahead of market trends, industry developments, and emerging technologies in the Asian gaming sector to help shape the product roadmap.
• Lead and improve the quality of business requirement documents by ensuring clarity, precision, and alignment with client needs.
• Act as a product SME, understanding our systems from the operator’s point of view across diverse customer environments.
• Analyze and resolve reported issues, recommending improvements in configuration or operational usage.
• Communicate business challenges effectively to technical, functional and product teams to support timely resolution and continuous improvement.

Qualifications

Preferred Qualifications:

• Proven experience in casino operations—either on the operator side or with a gaming systems vendor.
• Strong analytical, problem-solving, and organizational skills.
• Experience working in the Asian gaming market, with a solid understanding of its unique operational and regulatory landscape.

Working Conditions:

• The work conditions are representative and typical of similar jobs in comparable organizations
• This role will require some travel in the Asia region, primarily Macau and the Philippines.

Workplace Health & Safety:

• Actively co-operate and comply with the company’s WHS Policy and Program to ensure own health and safety and the health and safety of others in the workplace
• Ensure compliance with safe work practices
• Ensure not to put self and others at risk
• Use and maintain equipment properly and ensure that the work area is free of hazards
• Report all incidents, injuries and near misses
• Report any hazard or accident to the supervisor or manager as soon as it becomes apparent
• Advise your manager if you do not believe you have the skills, training or equipment to safely perform your duties

(Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

Light & Wonder and its affiliates (collectively, L&W) are engaged in highly regulated gaming businesses. As a result, certain L&W employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation, or contracts. In order to ensure L&W complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, L&W requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with L&W (to the extent permitted by law), you shall be asked to consent to L&W conducting a due diligence/background investigation on you.

This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.

L&W is an Equal Opportunity Employer and does not discriminate against applicants due to race, ethnicity, gender, sexual orientation, veteran status, or on the basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here: EEOC Poster.