Job Details
Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.
Why Join Us?
To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.
We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We鈥檙e building a more open world. Join us.
Accompagnateur(-trice) du rendement des franchis茅s
Expedia庐 Croisi猫res庐 est 脿 la recherche d鈥檜n(e) accompagnateur(-trice) du rendement des franchis茅s (gestionnaire sur le terrain) dynamique qui fournira du mentorat et du soutien op茅rationnel 脿 nos centres de vente au d茅tail dans les provinces de l鈥橭ntario, du Qu茅bec et du Canada atlantique. En tant que titulaire de ce poste, vous stimulerez la croissance des ventes des franchis茅s et augmenterez la valeur commerciale gr芒ce 脿 un encadrement et 脿 une formation personnalis茅s et coh茅rents aupr猫s des partenaires franchis茅s. Ce soutien s鈥檃rticule autour des strat茅gies, des ressources et des comportements Compass des partenaires franchis茅s d鈥橢xpedia庐 Croisi猫res庐, notamment : le leadership et la reconnaissance, le recrutement et l鈥檌nt茅gration, le marketing et les promotions, la planification et le rendement, les op茅rations et l鈥檃dministration.
Si la description ci-dessous vous correspond et que vous partagez nos valeurs de travail d鈥櫭﹒uipe, d鈥檌nt茅grit茅, de respect, de d茅vouement et de plaisir, alors nous voulons vous compter parmi nous!
Dans ce r么le, vous aurez les responsabilit茅s suivantes :
Animer les s茅ances annuelles de planification des activit茅s.
Encadrer les partenaires franchis茅s dans l鈥櫭﹍aboration de leurs plans d鈥檃ffaires trimestriels, en mettant l鈥檃ccent sur la mise en 艙uvre locale des strat茅gies de base de la franchise et sur leur rendement.
Veiller 脿 ce que le recrutement et l鈥檌nt茅gration, ainsi que la direction de l鈥櫭﹒uipe des ventes demeurent des priorit茅s constantes pour les partenaires franchis茅s.
Accompagner les partenaires franchis茅s dans la mise en place d鈥檜n leadership efficace au sein de leur 茅quipe des ventes, notamment par le biais de r茅unions mensuelles, d鈥檜n mentorat individuel des conseillers, de la d茅finition d鈥檕bjectifs pour le Club des navigateurs et de la m茅thodologie de l鈥檃pproche de vente 芦 Navigators 禄.
Passer en revue et encadrer les investissements marketing qui soutiennent les strat茅gies Compass par les moyens suivants :
Soutien du partenaire franchis茅 dans le d茅veloppement et la mise en 艙uvre de son plan marketing national et local
Marketing d鈥檃ttraction et de fid茅lisation
Promotions et 茅v茅nements de soldes Expedia Croisi猫res
Marchandisage au centre
Marketing de recrutement de conseillers
Veiller 脿 ce que le centre de franchise adh猫re 脿 tous les syst猫mes Expedia庐 Croisi猫res庐 et respecte l鈥檈nsemble des normes de notre marque.
S鈥檃ssurer que le centre est soutenu et dispose de toutes les connaissances n茅cessaires sur le fonctionnement du centre gr芒ce 脿 CruiseDesk afin de favoriser la croissance.
Recueillir r茅guli猫rement les commentaires sur le terrain gr芒ce 脿 des rapports syst茅matiques et r茅guliers, et att茅nuer les obstacles en collaborant avec les sp茅cialistes du programme Expedia庐 Croisi猫res庐.
Veiller 脿 ce que tous les nouveaux franchis茅s b茅n茅ficient du soutien n茅cessaire et 茅voluent vers les crit猫res de r茅f茅rence 芦 Star Among Your Peers 禄 gr芒ce 脿 la mise en 艙uvre du syst猫me de franchise.
Favoriser une gestion optimale du rendement omnicanal en tirant parti d鈥檕utils analytiques avanc茅s pour atteindre les objectifs strat茅giques en mati猫re de prise de d茅cision.
Ce poste n茅cessite 25 % de d茅placements en Am茅rique du Nord.
Votre exp茅rience et vos comp茅tences :
Communication professionnelle bilingue en anglais et en fran莽ais
Travail ax茅 sur les donn茅es.
Exp茅rience dans un environnement o霉 il faut g茅rer des conflits et r茅soudre des probl猫mes
Baccalaur茅at ou ma卯trise en administration des affaires ou dans un domaine technique connexe, ou exp茅rience professionnelle pertinente 茅quivalente
Au moins 5 ans d鈥檈xp茅rience en gestion des ventes au d茅tail dans le domaine des franchises, du voyage ou dans un domaine connexe.
Excellentes aptitudes de communication 茅crite et orale
Orientation sur les r茅sultats et forte envie de stimuler les ventes en d茅veloppant et en encadrant les collaborateurs
Connaissance approfondie du monde des affaires et sens aigu des affaires, avec une sp茅cialisation dans les domaines des ventes et du marketing
Pourquoi vous joindre 脿 nous?
Chez Expedia Group, nous reconnaissons que notre succ猫s d茅pend de celui de notre 茅quipe. Nous sommes la plateforme de voyages par excellence dans le monde et nos employ茅s comptent parmi les plus passionn茅s, cr茅atifs et comp茅tents du march茅. Nous sommes conscients que les voyages ont le pouvoir d鈥櫭﹍iminer les barri猫res, tout en am茅liorant la vie des gens. Cette responsabilit茅 nous motive 脿 devenir l鈥檈ndroit o霉 des personnes exceptionnelles souhaitent travailler au mieux de leurs comp茅tences et 脿 leur fournir les outils pour r茅ussir.
Que vous cherchiez un poste en d茅veloppement logiciel ou dans le service 脿 la client猫le, dans le marketing ou dans l鈥檃pprovisionnement en h茅bergement, Expedia Group forme une 茅quipe unie et nous travaillons ensemble 脿 l鈥檃tteinte d鈥檜n but commun : rendre le monde accessible. Nous visons constamment l鈥檈xcellence, mais jamais au d茅triment du client. Nous agissons avec humilit茅 et optimisme, en respectant toutes les id茅es, qu鈥檈lles soient petites ou grandes. Nous appr茅cions la diversit茅 et les voix telles qu鈥檈lles sont. Nous sommes une entreprise internationale, mais nous gardons les pieds sur terre afin d鈥檃gir rapidement en toute simplicit茅. Nos 茅quipes ont aussi la chance de rendre 脿 leurs communaut茅s et de s鈥檌mpliquer concr猫tement gr芒ce 脿 notre programme d鈥檈ngagement social en entreprise qu鈥檈st Expedia Cares.
Si vous souhaitez jouer un r么le significatif avec l鈥檜ne des marques les plus pris茅es par les consommateurs dans le monde et travailler dans le secteur dynamique du voyage, c鈥檈st l鈥檈mploi parfait pour vous.
Notre famille de marques de voyage comprend : Expedia庐, Hotels.com庐, Expedia庐 Partner Solutions, Egencia庐, trivago庐, VRBO庐, Orbitz庐, Travelocity庐, Wotif庐, lastminute.com.au庐, ebookers庐, CheapTickets庐, Hotwire庐, Classic Vacations庐, Expedia庐 Media Solutions, CarRentals.com鈩�, Expedia Local Expert庐, Expedia Croisi猫res庐, SilverRail Technologies, Inc., ALICE et Traveldoo庐.
L鈥櫭ヽhelle salariale totale pour ce poste en mode virtuel varie de 83 000,00 $ 脿 116 500,00 $. Les employ茅s occupant cette fonction peuvent 锚tre admissibles 脿 une r茅mun茅ration allant jusqu鈥櫭� 133 000,00 $, soit le plafond de l鈥櫭ヽhelle, en fonction d鈥檜n rendement soutenu, d茅montr茅 et constant dans le cadre de leurs responsabilit茅s.
L鈥櫭ヽhelle salariale totale pour ce poste, situ茅 脿 Montr茅al, varie de 83 000,00 $ 脿 116 500,00 $. Les employ茅s occupant cette fonction peuvent 锚tre admissibles 脿 une r茅mun茅ration allant jusqu鈥櫭� 133 000,00 $, soit le plafond de l鈥櫭ヽhelle, en fonction d鈥檜n rendement soutenu, d茅montr茅 et constant dans le cadre de leurs responsabilit茅s.
Franchise Performance Coach
Expedia庐 Cruises庐 is looking for an engaging Franchise Performance Coach (Field Manager) to provide business coaching and support for our Retail centers in the province of Ontario, Quebec, and Atlantic Canada. As the Franchise Performance Coach, you will drive franchise sales growth & increase business value through consistent, customized coaching and training with Franchise Partners. This support is centered around the Expedia庐 Cruises庐 Franchise Partner Compass strategies, resources and behaviors including; Leadership & Recognition; Recruitment & Onboarding; Marketing & Promotions; Planning and Performance; Operations and Administration.
If the below description sounds like you, and you share our values of Teamwork, Integrity, Respect, Dedication, and Fun, then we want you on our team!
In this role, you will:
Facilitate annual business planning sessions
Coach Franchise Partners on their Quarterly business plans, maintaining a focus on local execution of the core Franchise strategies and their performance
Ensure Recruitment & Onboarding, and Sales Team Leadership remain continuous priorities of Franchise Partners
Coach Franchise Partners on effective Sales Team Leadership including monthly team meetings, one on one mentoring of Consultants, Navigators Club Goal Setting and Navigators Approach Sales methodology
You will review and coach to marketing investments that support the Compass strategies through:
Support of the Franchise Partner development and execution of their National & Local Marketing Plan
Attraction and Retention marketing
Expedia Cruises Promotions & sales events
In-center merchandising
Consultant Recruitment marketing
You will ensure Franchise Center is adopting all of the Expedia庐 Cruises庐 systems and is compliant in all areas of our Brand Standards
Ensure Center is supported and knowledgeable of all Center Operations through CruiseDesk to support growth
Drive field feedback regularly through consistent, timely reporting and solve hurdles through collaboration with Expedia庐 Cruises庐 Program Specialists
Ensure all new franchise locations are supported and evolving to Star Among Your Peers benchmarks by the execution within the franchise system.
Influence optimal Omni-Channel performance management by leveraging advanced analytical tools to drive strategic decision-making objectives.
This role requires 25% travel within North America.
Experience and qualifications:
Bilingual English/French professional communicator
Data Driven individual
Experience in an environment managing conflict and problem solving
Bachelor's or Master's in Business Administration or related technical field; or equivalent related professional experience
A minimum 5 years鈥� experience in retail sales management in franchising, travel or a related field
Strong written and verbal communication skills
You are results oriented with a strong desire to drive sales by developing and coaching people
Business insights and acumen with an emphasis on sales and marketing
Why join us:
Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better - that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them the tools to do so.
Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.
If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you.
Our family of travel brands includes: Brand Expedia庐, Hotels.com庐, Expedia庐 Partner Solutions, Egencia庐, trivago庐, HomeAway庐, Orbitz庐, Travelocity庐, Wotif庐, lastminute.com.au庐, ebookers庐, CheapTickets庐, Hotwire庐, Classic Vacations庐, Expedia庐 Media Solutions, CarRentals.com鈩�, Expedia Local Expert庐, Expedia庐 CruiseShipCenters庐, SilverRail Technologies, Inc., ALICE and Traveldoo庐.
The total cash range for this position in Montreal is $83,000.00 to $116,500.00. Employees in this role have the potential to increase their pay up to $133,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.
Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual鈥檚 knowledge, skills, and experience. Pay ranges may be modified in the future.
Accommodation requests
If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the .
We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.
Expedia Group's family of brands includes: Brand Expedia庐, Hotels.com庐, Expedia庐 Partner Solutions, Vrbo庐, trivago庐, Orbitz庐, Travelocity庐, Hotwire庐, Wotif庐, ebookers庐, CheapTickets庐, Expedia Group鈩� Media Solutions, Expedia Local Expert庐, CarRentals.com鈩�, and Expedia Cruises鈩�. 漏 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50
Employment opportunities and job offers at Expedia Group will always come from Expedia Group鈥檚 Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you鈥檙e confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is .
Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.