Job Details
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
How will you make an impact in this role?
Description:
Seeking an experienced and dynamic Team Leader to lead a team in TLS Backoffice. The successful candidate will be responsible for managing daily operations, ensuring efficiency and accuracy in all back office functions, and leading a team to achieve performance targets and maintain high standards of service delivery.
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Roles and Responsibilities:
This leader is accountable for effectively driving the following:
路听听听听听 Key departmental metrics as defined by leader
路听听听听听 Team Performance
路听听听听听 Stakeholder Management
路听听听听听 Quality and Compliance
路听听听听听 Colleague engagement and Motivation
路听听听听听 The successful candidate should be able to inspire a team of specialists to achieve their goals by providing outstanding coaching, training, and development and by rewarding and recognizing accomplishments.
路听听听听听 Lead and motivate the team, fostering a positive work environment and promoting teamwork. Provide coaching, mentoring, and professional development opportunities to team members
路听听听听听 Oversee daily operations of the back office, ensuring tasks are completed efficiently and accurately. Monitor workflows, identify bottlenecks, and implement process improvements
路听听听听听 Set clear performance goals and expectations for team members. Conduct regular performance reviews, provide constructive feedback, and address any performance issues promptly.
路听听听听听 Ensure all back office activities adhere to company policies, procedures, and regulatory requirements. Implement quality control measures to maintain high standards of accuracy and compliance.
路听听听听听 Address and resolve any escalated servicing issues promptly and professionally. Ensure the team provides excellent support to internal and external customers
路听听听听听 Lead and participate in back office projects, ensuring timely and successful completion. Coordinate with other departments to align project goals and deliverable
路听听听听听 Prepare regular reports on team performance, operational metrics, and project progress. Analyze data to identify trends and make informed decisions.
路听听听听听 Accountable for preparation, production, delivery of presentations to leadership and stakeholders globally
路听听听听听 Demonstrate business and operations knowledge to attract potential opportunities
路听听听听听 Drive and support TLS business initiatives
路听听听听听 Open to work in 24*7 environment
Minimum Qualifications
路听听听听听 The incumbent should be graduate or equivalent with 6 years of post-qualification experience.
路听听听听听 Understanding of travel world, rate parity and transaction Lifecyle will be an added advantage
路听听听听听 Should not be on any form of counseling or action plan
路听听听听听 Good Knowledge of American Express and Travel & Lifestyle Service processes and systems is desirable
路听听听听听 Understanding and experience of net fares and revenue management will be an added advantage
路听听听听听 Strong interpersonal skills and the ability to influence at all levels
路听听听听听 Excellent communication skills
路听听听听听 Sound planning and organizing skills
路听听听听听 Must possess problem solving and planning skills to facilitate and focus on continuous improvement
路听听听听听 Self-starter with ability to execute with minimal direction and strong attention to detail
路听听听听听 Ability to work in a team environment fostering teamwork and driving collective performance
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We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries听
- Bonus incentives听
- Support for financial-well-being and retirement听
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)听
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need听
- Generous paid parental leave policies (depending on your location)听
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)听
- Free and confidential counseling support through our Healthy Minds program听
- Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. 听
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
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